Know your coverage. Care for your court.

This guide summarizes current warranty expectations for new proposals. It does not amend an existing signed agreement or replace your project-specific written terms. Category-specific coverage, exclusions, maintenance, documentation and inspection requirements apply. Any existing project remains governed by its executed agreement unless the parties agree to a written amendment. Nothing here excludes rights or responsibilities that cannot lawfully be excluded.

The master contract provides one year of court labor/workmanship coverage from Substantial Completion unless otherwise stated in writing. Covered workmanship includes court construction, acrylic application, game-line striping and installation of Contractor-provided components such as nets and fencing. For a covered defect, Contractor may repair or correct the affected area at its discretion. Color-only and line-only services are excluded.

For new proposals, running-track surface coverage is limited to one year from completion for covered defects in Contractor-provided materials or workmanship, subject to the written project agreement. This is not a guarantee of the existing base, substrate, drainage or prior coatings. Recoat and resurfacing work do not renew or extend warranties on underlying construction. Failures attributable to substrate movement, cracking, deterioration, moisture, drainage, contamination or failure of existing layers are excluded, especially where those layers were installed by others. Normal wear, misuse, vandalism, outside water and weather-related damage are excluded. Separate manufacturer coverage, if any, is governed by its own written terms.

For new proposals, gym-floor workmanship coverage is limited to one year from Substantial Completion unless otherwise agreed in writing. Coverage requires documented confirmation of acceptable site, slab-moisture, humidity and temperature conditions before installation, and records confirming continued compliance throughout the coverage period. Maintain 35%–50% relative humidity and 55–75°F continuously, subject to the approved flooring system’s written requirements. Owner must maintain operational HVAC and retain dated environmental readings and maintenance records for review with any claim. Missing records or noncompliant conditions may prevent confirmation of coverage for an affected condition. Product warranties are separate; manufacturer material coverage does not include Contractor replacement labor unless expressly included.

Email admin@fencefanatics.com within the applicable warranty period. Include your project name and address, contact information, a description of the concern and photos where applicable. Give Contractor reasonable access and time to inspect before repairs by others. Coverage is evaluated against the project agreement; a request is not automatic approval. Failure to follow maintenance and cure requirements can affect coverage. Owner-requested changes to construction means or methods may also affect or void coverage under the contract.

Keep courts clean and free of debris, and keep sharp objects, heavy equipment and vehicles off the surface. Follow Contractor’s maintenance instructions. For gym floors, the master terms call for continuous 35%–50% relative humidity and 55–75°F temperatures. Promptly remove spills, avoid game-line tape and auto scrubbers, use appropriate wood-floor cleaners and protective glides, and protect floors from heavy loads. Obtain system-specific cleaning, recoating and environmental instructions before use.

Remove debris regularly, keep grass from encroaching, and direct sprinklers away from the surface. Use crossing mats for players or equipment, then remove and store them after use. The contract specifies 1/8-inch pyramid spikes and prohibits needle spikes. Limit vehicle access to necessary trips; avoid sharp turns and turning wheels while stationary. Walkers should use outside lanes.

Court coverage excludes concrete or asphalt cracking, shifting, settling, heaving or movement; base, subgrade, soil, drainage and moisture issues; and low spots caused by slab movement or base conditions. Normal wear, fading, color variation, weather damage, misuse, improper maintenance and damage from other trades are also excluded. The contract excludes bubbling and moisture-related failures. Minor squeegee marks, swirl patterns, pinholes and texture or color variations are expected with hand-applied acrylic finishes. Report concerns for inspection rather than assuming a condition is covered.

Acrylic surfacing and recoating are non-structural finish work. Preparation, crack repair, low-spot correction or application of a new coating does not constitute acceptance, certification or a warranty of the existing slab, asphalt, subgrade, drainage, vapor barrier or prior coating layers. Contractor does not warrant substrate conditions or failures attributable to underlying construction, including movement, cracking, settlement, moisture migration, contamination, loss of bond or delamination originating in existing layers. This is particularly applicable to recoats and substrates installed by others. Testing or a visual inspection reflects only the conditions and locations assessed and does not guarantee that concealed defects are absent. Covered defects in Contractor’s own workmanship remain subject to the written warranty; exclusions apply to failures caused by the excluded condition.

Damage caused by outside water, flooding, roof or plumbing leaks, irrigation, drainage deficiencies, groundwater, moisture migration, condensation or HVAC failure is not a covered warranty event. This includes resulting swelling, cupping, crowning, gapping, finish failure, bubbling or delamination attributable to those causes. Correct the source promptly and notify Contractor before repair by others. These exclusions do not excuse Contractor from obligations or liability that cannot lawfully be excluded.

Pricing is based on the information provided and reasonably observable conditions at the time of quoting. Underlying defects may not become apparent until cleaning, removal, grinding, preparation, excavation or construction begins. Examples include hidden moisture, weak or deteriorated substrate, incompatible prior coatings, inadequate bond, contamination, concealed cracking or missing vapor protection. Discovery may require additional evaluation, a change in method or scope, corrective work, additional cost or a schedule adjustment. Contractor may pause affected work while the condition is reviewed. Additional work requires a signed change order before proceeding.

If an underlying condition cannot be corrected within the agreed scope, Contractor may decline to proceed or offer a specifically defined limited-scope repair or recoat with no warranty for failures attributable to that identified condition. Any reduced or no-warranty scope must identify the condition, affected work and exclusions in writing and be accepted before that work proceeds. A concealed condition does not automatically cancel unrelated coverage or retroactively change a signed agreement. No statement here waives non-waivable legal rights.

New fences and gates have one year of workmanship coverage from installation under the fence/gate category: gates remain operational and posts stay within 5 degrees of plumb. Steel posts and chain link have one year of material coverage. Exclusions include wood cracking and warping, rust, paint, stain and T-post systems. Gate operators and access controls carry manufacturer warranties; replacement labor after 30 days is chargeable under the contract. Confirm the applicable equipment warranty and service charges in your proposal.

Prime Courts does not perform outdoor acrylic surfacing between November 15 and March 15. Projects may be evaluated during that period for spring scheduling. The required deposit must be received before scheduling discussions, crew allocation or material reservations; lead times begin after receipt. Start dates remain tentative because weather, approvals, material availability and prior-project delays affect scheduling.

New concrete must cure at least 28 days before surfacing; this does not promise a day-29 start. Moisture, weather and site readiness must also be verified. The contract calls for 30 days of surfacing cure and warns of freeze damage before full cure. Some surfaces may be walkable sooner, but that is not permission to use the court. Keep the court unused until Contractor expressly releases it.

Complete heavy construction, concrete, fencing, lighting, landscaping, irrigation and adjacent site work before acrylic surfacing. Clear furniture, vehicles, equipment and other obstructions before mobilization. No mowing, edging, blowing, landscaping, irrigation work or other nearby site activity may occur during application or curing. Damage from later trades or site activities is excluded and may require additional paid repairs.

Weather permitting, the contract estimates 2–4 working days for small courts such as pickleball or half basketball, 3–5 for full basketball courts, and 4–7 for tennis courts. These are surfacing estimates including between-coat cure periods, not total construction durations or guaranteed return-to-play dates. Work takes place on normal business days, excluding weekends and holidays. Weather and full curing can extend the timeline.

Approve the final color layout in writing before material ordering. Specialty colors can add cost and lead time. Designate a primary sport for multi-sport courts; secondary lines may intersect the primary layout. On reduced-width basketball courts, standard three-point geometry may approach the boundary. A fit-to-size three-point line must be requested in writing and is non-regulation. Rubber systems require additional lead time and are not interchangeable with acrylic systems.